Privacy Policy
Learn how eSIM Pal protects your personal information and data. Our commitment to privacy and security.
Last updated: January 22, 2025
Introduction
eSIM Pal ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and website.
By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- Email address
- Full name
- Phone number
- Billing address and payment information
- Travel destination and dates
Technical Information
- Device information and eSIM compatibility
- Data usage patterns and connection logs
- Approximate location data for service optimization
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- Activate and manage your eSIM
- Provide customer support
- Process payments and billing
- Send service-related communications
Service Improvement
- Analyze usage patterns and performance
- Develop new features and services
- Optimize network coverage and quality
- Conduct research and analytics
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Network Partners
We share necessary information with our network partners to provide eSIM services in your destination country.
Legal Requirements
We may disclose information when required by law or to protect our rights and the safety of our users.
With Your Consent
We may share information with your explicit consent for specific purposes.
Data Security
Security Measures
- End-to-end encryption for data transmission
- Secure data storage with industry-standard protocols
- Limited access controls and regular security audits
- Continuous monitoring for security threats
Compliance
- GDPR compliance for EU users
- CCPA compliance for California users
- Industry-standard security certifications
- Regular compliance reviews and updates
Your Rights
Access & Portability
Request a copy of your personal data in a portable format
Correction
Correct inaccurate or incomplete personal information
Deletion
Request deletion of your personal data
Restriction
Restrict processing of your personal data
To exercise any of these rights, please contact us at info@getesimpal.com or through our contact form.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Essential
Required for basic website functionality
Analytics
Help us understand how you use our website
Marketing
Used for personalized advertising and content
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
info@getesimpal.com
Address
eSIM Pal Ltd.
123 Tech Street
London, UK SW1A 1AA