Terms of Service
Read our terms of service for using eSIM Pal services. Terms and conditions for eSIM data plans.
Last updated: January 22, 2025
Agreement to Terms
By accessing and using eSIM Pal's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
We reserve the right to modify these terms at any time. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
Service Description
eSIM Pal provides eSIM (embedded SIM) services that allow you to access mobile data networks in various countries without requiring a physical SIM card. Our services include:
- eSIM activation and management
- Mobile data plans for international travel
- Customer support and technical assistance
- Billing and payment processing
- Account management and usage tracking
User Responsibilities
Account Information
- Provide accurate and complete information
- Keep your account information up to date
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
Acceptable Use
- Use our services only for lawful purposes
- Respect the rights of other users and third parties
- Comply with local laws and regulations
- Not engage in prohibited activities (spam, fraud, etc.)
Payment Terms
Billing and Charges
- All prices are displayed in the selected currency
- Prices may include applicable taxes and fees
- Charges are processed immediately upon purchase
- Refunds are subject to our refund policy
Payment Methods
We accept major credit cards, PayPal, and other secure payment methods. All payments are processed securely through our payment partners.
Service Availability
While we strive to provide reliable service, we cannot guarantee uninterrupted access to our services. Service availability may be affected by:
- Network partner outages or maintenance
- Technical issues or system maintenance
- Regulatory changes or restrictions
- Force majeure events beyond our control
We will make reasonable efforts to notify users of planned maintenance and service disruptions.
Data Usage and Limits
Data Limits
- Data usage is limited by your selected plan
- We monitor usage to prevent abuse
- Speeds may be reduced after plan limits are reached
- Additional data can be purchased if available
Fair Use Policy
Our services are intended for personal use. Commercial use, resale, or excessive usage may result in service restrictions or termination.
Limitation of Liability
To the maximum extent permitted by law, eSIM Pal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Service interruptions or unavailability
- Third-party actions or network issues
- Consequential or incidental damages
Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
Termination
Termination by User
You may terminate your account at any time by contacting our support team. Active plans will remain valid until their expiration date.
Termination by eSIM Pal
We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or for other legitimate business reasons.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
Before pursuing legal action, we encourage users to contact us directly to resolve any disputes through our customer support channels.
Contact Information
If you have any questions about these Terms of Service, please contact us:
legal@getesimpal
Address
eSIM Pal Ltd.
123 Tech Street
London, UK SW1A 1AA